HSBC Bank plc

Financial Ombudsman decision DRN1865197 Not upheld

Not upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Fri Jun 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

Miss R ended up making the repayment twice, and her bank account went into unauthorised overdraft as a result. This in turn led to further direct debits not being paid, and to Miss R being charged.Charges and fees

Ms M complains on her behalf about how Miss R was treated. She says that Miss R had to pay for three round trips by taxi of £34 each time. She was upset about how she’d been treated and the charges she’d incurred.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1865197.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.