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Shop Direct Finance Company Limited

Financial Ombudsman decision DRN1864168 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mr B however disagreed and asked for his complaint to be considered by an ombudsman. He was unhappy Very had continued to add charges to his account while his complaint was being investigated and asked for them to be removedCharges and fees

Mr B however disagreed and asked for his complaint to be considered by an ombudsman.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1864168.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.