HSBC Bank plc

Financial Ombudsman decision DRN1863629 Upheld

Upheldoutcome, as published by the Ombudsman

£380redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

Mr Q complains that he did not authorise a number of transactions that were made from his account with HSBC Bank Plc.Unauthorised transaction

As a result, his account became overdrawn and the bank passed this information to credit reference agencies.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1863629.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.