Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN1861064 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Mar 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Mortgage administration

In the Ombudsman’s words

She also says that her mortgage was mis-sold to her.Product mis-sold

Ms M complains that Bank of Ireland (UK) Plc (“BOI”) isn’t willing to extend her interest only mortgage which ended in December 2018.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1861064.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.