National Westminster Bank Plc

Financial Ombudsman decision DRN1861042 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jul 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Support for vulnerable customers

In the Ombudsman’s words

Mrs B complains that National Westminster Bank Plc led her to believe that she would be allowed to port her mortgage.Mortgage administration

It noted that her personal circumstances made her vulnerable.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1861042.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.