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Northern Rock (Asset Management) plc

Financial Ombudsman decision DRN1857266 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

Miss K complains that Northern Rock (Asset Management) plc gave her poor advice when she was in financial difficultiesTreatment in financial difficulty

I find that NRAM should have responded to Miss K’s email enquiries even to confirm that it would be unable to pass confidential information by that means.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1857266.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.