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Yorkshire Bank Home Loans Limited

Financial Ombudsman decision DRN1852893 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr N complains that Yorkshire Bank appointed receivers to manage his buy to let properties without notifying him and provided a poor service when he was trying to make an arrangement to clear the arrears.Treatment in financial difficulty

The charges are not a true reflection of the costs that Yorkshire Bank incurred.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1852893.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.