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Home Energy & Lifestyle Management Ltd.

Financial Ombudsman decision DRN1823472 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

He also says Mr S was left with accumulating debt, as a result of GDFC’s refusal to put the loan repayments on hold whilst the complaint was ongoing.Treatment in financial difficulty

Mr S’s complaint is about how GDFC Assets Limited (“GDFC”) dealt with a complaint about a loan sold to himComplaint handling

Rules cited

FCA DISP (Dispute Resolution), Financial Services and Markets Act 2000

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1823472.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.