Lloyds TSB Bank Plc
Financial Ombudsman decision DRN1822136 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
Banks and building societies should treat cases of financial difficulty positively and sympatheticallyTreatment in financial difficulty
Mr D complains that Lloyds TSB Bank plc continues to charge him for exceeding his overdraft limit.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1822136.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.