Bank of Scotland Plc

Financial Ombudsman decision DRN1818891 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Nov 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Payment delayed or failed

In the Ombudsman’s words

Mr L complains that Bank of Scotland plc (trading as Halifax) has made errors in the calculation and application of interest to his mortgage account.Interest and rates

Halifax didn’t follow his request to cancel a direct debit with the result that a cheque drawn on his account wasn’t honoured.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1818891.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.