Santander UK Plc
Financial Ombudsman decision DRN1817382 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
Ms D complains about the way that Santander UK Plc has been pursuing her for an outstanding loan debt.Treatment in financial difficulty
She is unhappy that the bank has not agreed to accept her offer to make nominal repayments and that it is continuing to apply charges and interest to the debtCharges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1817382.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.