HSBC Bank plc

Financial Ombudsman decision DRN1816954 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Dec 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

cannot reasonably ask HSBC to refund their account feesCharges and fees

did not give them enough information when they were sold an Advance Plus package bank accountProduct mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1816954.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.