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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN1816948 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Co-op has accepted that it made some mistakes in this case. It shouldn’t have passed this case to an external debt collection agency.Treatment in financial difficulty

Mr K complains about what The Co-operative Bank Plc (“Co-op”) did after he notified it of his ill health.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1816948.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.