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Vanquis Bank Limited

Financial Ombudsman decision DRN1812883 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Mrs S complains about the service she received from Vanquis Bank Limited (“Vanquis”) when trying to close, and ultimately closing, her credit card account (“account”) with it.Account closed or refused

the service Vanquis provided Mrs S over the phone on 10 July was below the standard Mrs S was reasonably entitled to expect.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1812883.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.