Santander UK Plc
Financial Ombudsman decision DRN1809300 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Fri Oct 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Santander agreed this was unsatisfactory. It offered Ms K £100 for the trouble and upset the delay had caused.Charges and fees
She also says that when she complained it didn’t deal with her complaint, with the result that arrears continued to build up on her mortgage account.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1809300.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.