HSBC Bank plc

Financial Ombudsman decision DRN1804667 Not upheld

Not upheldoutcome, as published by the Ombudsman

£5redress stated in the decision

Tue Sep 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Treatment in financial difficulty

In the Ombudsman’s words

He had financial difficulties and was unhappy that First Direct had withdrawn his banking facilities.Account closed or refused

Mr A complains that HSBC Bank plc (trading as First Direct) has acted unreasonably in dealing with his credit card debt.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1804667.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.