Barclays Bank UK PLC

Financial Ombudsman decision DRN1800997 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Sep 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Miss P has complained about the way Barclays Bank UK PLC dealt with a chargeback request in respect of a payment she made using her debit card.Card dispute or chargeback

I’m satisfied that the service Miss P received from Barclays in respect of her chargeback request fell below the standard she was reasonably entitled to expect.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1800997.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.