Sainsbury's Bank Plc

Financial Ombudsman decision DRN1798237 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Sat May 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

blocked her credit card whilst she was overseasFunds blocked or frozen

Miss S complains Sainsbury’s Bank Plc blocked her credit card whilst she was overseas and this caused her inconvenience and unnecessary costs.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1798237.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.