Barclays Bank Plc
Financial Ombudsman decision DRN1794449 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
Mr and Mrs E complain that Barclays Bank Plc has misled them concerning options for settlement of their debt and has provided a very poor service.Treatment in financial difficulty
The bank has accepted that its staff did not respond satisfactorily to Mr and Mrs E’s requests and could have discussed more fully the options available.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1794449.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.