Halifax Limited

Financial Ombudsman decision DRN1789762 Not upheld

Not upheldoutcome, as published by the Ombudsman

£125redress stated in the decision

Tue Dec 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Halifax has explained that the application to add Mr V’s partner to the mortgage was declined on affordability grounds. It says that Mr V’s mortgage is one of a small number of accounts that could not be migrated onto its new system for technical reasons.Mortgage administration

Halifax has paid Mr V £275 for poor serviceService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1789762.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.