Barclays Bank Plc
Financial Ombudsman decision DRN1782608 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Thu Apr 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Data and privacy
In the Ombudsman’s words
Barclays handled their complaint about this badly.Complaint handling
Mr and Mrs W have complained about the way Barclays Bank Plc handled their request for recordings of phone calls Mr W made to the bank.Data and privacy
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1782608.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.