Northern Bank Limited

Financial Ombudsman decision DRN1768900 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Feb 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

They are also unhappy that the interest rate on their mortgage reverted to the standard variable rate (SVR) in July 2017.Interest and rates

complain that Northern Bank Limited was unwilling to help them set up a finance plan that would have consolidated the amount outstanding on their mortgage with their unsecured debts.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1768900.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.