Firms › MARKS AND SPENCER FINANCIAL SERVICES PLC ›

MARKS AND SPENCER FINANCIAL SERVICES PLC

Financial Ombudsman decision DRN1759072 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

M&S said that it had put through a chargeback request for the two transactions of €500 that Miss M was charged for on 7 August.Card dispute or chargeback

I also thought that much of the confusion here was caused by the poor service that Miss M received when she called from overseas.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1759072.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.