Bank of Scotland Plc

Financial Ombudsman decision DRN1756832 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Mar 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Halifax received from T, this prompted Halifax to review his account. Based on the information it received, it took the decision to reduce his credit limit.Credit file reporting

he says it didn’t provide a detailed answer and no one rang him back to discuss his complaint as he’d been promised.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1756832.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.