Nationwide Building Society

Financial Ombudsman decision DRN1749689 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Apr 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mr L is unhappy that Nationwide Building Society closed his credit card account and cancelled his credit card without telling him.Account closed or refused

He is also unhappy with how his complaint has been handled.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1749689.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.