Clydesdale Bank Plc
Financial Ombudsman decision DRN1747279 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Aug 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr W complains that Clydesdale Bank Plc will not refund a payment he made on his credit card.APP scam refund refused
He is unhappy that it did not treat this matter as fraud and would not refund the money.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1747279.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.