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UCB Home Loans Corporation Ltd
Financial Ombudsman decision DRN1745607 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,500redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
failed to correctly reduce his monthly payments following an overpayment to his accountMortgage administration
the reason it had not responded to Mr G’s letter of complaint was that this had been sent to an old addressComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1745607.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.