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John Lewis Financial Services Limited
Financial Ombudsman decision DRN1745508 Upheld
Upheldoutcome, as published by the Ombudsman
£1,538redress stated in the decision
Mon Jan 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
She paid the £1,538 balance of the cost of the holiday in June 2016 by a payment from her bank account... John Lewis Financial Services was equally liable for that under section 75 and should’ve refunded to Miss B the full cost of the holiday.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1745508.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.