Paratus AMC Limited
Financial Ombudsman decision DRN1736565 Not upheld
Not upheldoutcome, as published by the Ombudsman
£280redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Interest and rates
In the Ombudsman’s words
complain about arrears fees added to their mortgageCharges and fees
Paratus said it was also prepared to refund interest on these chargesInterest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1736565.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.