HSBC Bank plc

Financial Ombudsman decision DRN1727492 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

Mr G complains of his treatment by HSBC Bank Plc when he got into difficulties with his mortgage.Treatment in financial difficulty

Mr G asked HSBC for assistance. Specifically, he asked it to consider transferring the mortgage to his sole name, and providing payment holidays, a temporary switch to interest only, or giving consent to let.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1727492.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.