Barclays Bank Plc
Financial Ombudsman decision DRN1726733 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Thu Jan 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
the bank had already paid £40 to cover Mr G’s call costs, refunded a late payment charge and ensured his 0% interest rate was reinstated. Our adjudicator considered the bank should pay a further £100 compensation given the way it had handled Mr G’s enquiries and complaint.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1726733.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.