Student Loans Company Limited

Financial Ombudsman decision DRN1723155 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr E complains about four loans he took out with Student Loans Company Limited. He is unhappy about several aspects of the way the loans have been administeredMortgage administration

I do not think that Student Loans Company has acted unreasonably or unfairly in the way that it has dealt with Mr E’s accounts, or responded to his enquiries.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1723155.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.