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Advanced Payment Solutions Limited

Financial Ombudsman decision DRN1721421 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting, Complaint handling

In the Ombudsman’s words

refund an administrative fee it had charged of £20Charges and fees

credit file has been clearedCredit file reporting

compensation of £100 for the way it had handled the complaintComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1721421.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.