TSB Bank plc

Financial Ombudsman decision DRN1717949 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Apr 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Support for vulnerable customers

In the Ombudsman’s words

Mr W complains about TSB Bank plc closing his accountsAccount closed or refused

I appreciate why Mr W is unhappy with their decision and that the impact this had on him may have been greater due to his health conditions.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1717949.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.