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Hoist Finance UK Limited
Financial Ombudsman decision DRN1717272 Not upheld
Not upheldoutcome, as published by the Ombudsman
£590redress stated in the decision
Thu Nov 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Data and privacy
In the Ombudsman’s words
Hoist didn’t deal properly with his complaint when he first contacted themComplaint handling
Mr O told Hoist, and the business collecting the debt on their behalf, that he wanted copies of information they hold about himData and privacy
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1717272.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.