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Legal & General Partnership Services Limited
Financial Ombudsman decision DRN1714388 Upheld
Upheldoutcome, as published by the Ombudsman
£449redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Service failure
In the Ombudsman’s words
Mr and Mrs M complain that Legal & General Partnership Services Ltd (L&G) advised them that to have an interest only mortgage to purchase their property, but then failed to obtain this for them.Product mis-sold
L&G has accepted that it made mistakes and its service was poor, with delays in processing the application.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1714388.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.