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Mortgage Shop London Ltd
Financial Ombudsman decision DRN1713828 Upheld
Upheldoutcome, as published by the Ombudsman
£699redress stated in the decision
Thu Feb 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
failed to arrange a mortgage for him. It then failed to respond to further contacts and to his complaint.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1713828.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.