Yorkshire Building Society

Financial Ombudsman decision DRN1710952 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Dec 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Support for vulnerable customers

In the Ombudsman’s words

Mr D complains about the way Yorkshire Building Society trading as Chelsea Building Society (CBS) is treating him when trying to make changes to his mortgage.Mortgage administration

Mr D gave CBS information about his mental health which it said gave it concerns with his ability to make financial decisions.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1710952.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.