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Erudio Student Loans Limited
Financial Ombudsman decision DRN1709955 Not upheld
Not upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Mon Sep 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
the information on his credit fileCredit file reporting
he has not received the level of customer service he’s entitled to expect from it when it looked at his complaintComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1709955.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.