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Creation Consumer Finance Limited
Financial Ombudsman decision DRN1697955 Upheld
Upheldoutcome, as published by the Ombudsman
£103redress stated in the decision
Fri Sep 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Product mis-sold
In the Ombudsman’s words
Ms M had incurred a charge when she used it to pay off the loan balance.Charges and fees
Ms M’s complaint wasn’t so much about the solar panels themselves but that they were misrepresented to be self-funding.Product mis-sold
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1697955.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.