Lloyds Bank PLC

Financial Ombudsman decision DRN1696094 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Feb 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mr H complains that Lloyds Bank PLC introduced changes to daily overdraft fees without making him aware.Charges and fees

I require Lloyds Bank PLC to pay Mr H £100 compensation for the uncertain and poor communications he received about the new overdraft charge.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1696094.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.