Bank of Scotland Plc

Financial Ombudsman decision DRN1694698 Not upheld

Not upheldoutcome, as published by the Ombudsman

£70redress stated in the decision

Fri Nov 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

failed to make a direct debit payment for seven monthsPayment delayed or failed

Halifax had failed to act promptly to find out why the direct debits were not being paidService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1694698.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.