Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN1683829 Upheld

Upheldoutcome, as published by the Ombudsman

£9,495redress stated in the decision

Sat Feb 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Payment delayed or failed

In the Ombudsman’s words

Mrs S has complained that Bank of Ireland (UK) Plc (“BoI”) hasn’t properly paid her after she made a claim under section 75 of the Consumer Credit Act 1974 (“CCA”).Card dispute or chargeback

BoI also apologised for delays in dealing with the claim and offered an additional £200 for the trouble caused.Payment delayed or failed

Rules cited

Consumer Credit Act 1974, FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1683829.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.