Barclays Bank Plc
Financial Ombudsman decision DRN1683181 Upheld
Upheldoutcome, as published by the Ombudsman
£218redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Product mis-sold
In the Ombudsman’s words
Mrs D complains that, when it removed the PPI, Barclays unfairly applied a higher rate of interest to her restructured loan.Interest and rates
Mrs D’s took out a loan in 2007 which had payment protection insurance (PPI) attached to it. She complained to Barclays Bank Plc in 2009 that she was mis-sold the PPIProduct mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1683181.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.