Barclays Bank Plc
Financial Ombudsman decision DRN1677546 Not upheld
Not upheldoutcome, as published by the Ombudsman
£130,000redress stated in the decision
Mon Feb 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
Woolwich agreed a number of interest-only periods over 18 months with Mr and Mrs K. It also took steps to recover the arrears which arose on the account.Treatment in financial difficulty
I have considerable sympathy with Mr and Mrs K over Mr K’s ill health, the impact on Mrs K while he was incapacitated and their financial difficulties.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1677546.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.