Lloyds Bank PLC

Financial Ombudsman decision DRN1677499 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Support for vulnerable customers

In the Ombudsman’s words

interest and charges would be applied from the date of a demand.Charges and fees

Miss V appears to be suffering on-going personal and financial difficulties. I would remind both parties of Lloyd’s continuing obligation to treat her positively and sympathetically whilst these financial difficulties continue.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1677499.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.