Santander UK Plc
Financial Ombudsman decision DRN1666725 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Sat Aug 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Santander said it had considered whether it could raise this claim as a chargebackCard dispute or chargeback
it thought that it had provided him with poor service, because it hadn’t moved to consider his complaint straight awayComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1666725.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.