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Kensington Mortgage Company Limited

Financial Ombudsman decision DRN1666269 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr D complaints that Kensington Mortgage Company Limited (trading as Kensington Mortgages) refused to accept a repayment programme to clear the arrears on his mortgageTreatment in financial difficulty

With regard to the charges that were added to Mr D’s account, Kensington Mortgages confirmed that they were added in line with the terms and conditions of the mortgage.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1666269.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.