Santander UK Plc
Financial Ombudsman decision DRN1666203 Upheld
Upheldoutcome, as published by the Ombudsman
£12,925redress stated in the decision
Wed Mar 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Mortgage administration
In the Ombudsman’s words
ensure no adverse information had been recorded on Mr and Mrs W’s credit files after its attempt to take the ‘bullet payment’Credit file reporting
Santander undoubtedly misadvised Mr and Mrs W on what would happen when their three year fixed rate mortgage came to an end.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1666203.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.