FirstRand Bank Limited

Financial Ombudsman decision DRN1660476 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Jun 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr C complains that FirstRand Bank Limited (trading as “MotoNovo”) repossessed a car he had acquired via a hire purchase prematurely following missed payments, giving him no chance to catch up.Treatment in financial difficulty

Mr C says that the outstanding balance has been artificially increased by adding an admin fee and other charges.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1660476.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.